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RETURNS & EXCHANGES

Last updated January 20, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at jiyanshif@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and Original Tag, Package Box, Proof of Purchase or Original Invoice, then mail your return to the following address:

Tetum to the following address.
Jiyanshi Fashion
Attn: Returns
RMA #
07, Tara Bhuvan, Near Vaishnav Devi Temple, Subhash Lane, Malad East.
Mumbai, Maharashtra 400097
India
Return shipping charges will be paid or reimbursed by us.

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Refunds

After receiving your return and inspecting the condition of your item, we will process yourexchange. Please allow at least seven (7) days from the receipt of your item to process yourexchange.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note:

  • The customer needs to send the defective product image first, our team will verify and if everything matches we will proceed with the exchange.

  • After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange.

  • The customer needs to send the defective product image first, our team will verify and if everything matches we will proceed with the exchange.

  • The customer needs to send the product in its original condition, i.e. with the original tag, box packaging and invoice.

  • Exchange needs to be claimed within 7 days after product delivery.
    used products cannot be exchanged or returned.

Questions

If you have any questions concerning our return policy, please contact us at:
+91-9372055272
jiyanshif@gmail.com

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